At Archi Gifts, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return or refund may be necessary. Please read our refund policy carefully to understand your rights and options.

30-Day Return Policy:

We offer a 30-day return policy, starting from the day you receive your item. If you are not completely satisfied with your purchase, you have 30 days to request a return.

Eligibility:

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags and packaging.
  • You must provide the receipt or proof of purchase.

How to Initiate a Return:

To start a return, please contact us at hoangthevinhseo@gmail.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns should be sent to the address provided by our team.

Damages and Issues:

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exceptions:

There are certain items that cannot be returned:

  • Perishable goods, such as food, flowers, or plants.
  • Custom products or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about the eligibility of your specific item.

Exchanges:

If you wish to exchange your item for a different one, the fastest way is to return the original item and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned above apply.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hoangthevinhseo@gmail.com.

Thank you for shopping at Archi Gifts. We appreciate your understanding and cooperation regarding our refund policy.

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