Description
The redelivery fee is a service charge applied when a package is returned to Archi Gifts because the original delivery address was either incorrect or deemed unsafe for successful delivery. In such cases, Royal Mail, our delivery partner, imposes a fixed redelivery cost of £5.
To ensure the process is smooth and your package is sent out again without unnecessary delays, here are the steps you should follow:
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Prepare to cover the redelivery fee:
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The amount is £5, as specified by Royal Mail.
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This fee is separate from your original purchase and is required only because the initial delivery attempt could not be completed.
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Place the redelivery fee order through our website:
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When making this payment, be sure to carefully complete the checkout process as you would with any other item.
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Double-check your shipping address this time to ensure accuracy and avoid any repeat issues.
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Include your order number in the notes section:
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During the checkout process, you’ll find a field labeled “Order Notes” or “Special Instructions.”
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Here, you must type in your original order number (e.g., #2573). This step is extremely important because it helps us link the redelivery fee with your returned package. Without this, processing could be delayed, as we may not be able to identify which package the payment corresponds to.
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Confirmation and reshipment:
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Once your payment is received and the order number has been verified, our team will promptly schedule your package for redelivery.
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You will receive an email confirmation containing a new tracking number, so you can monitor the journey of your package right up to your doorstep.
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⚠️ Important Reminder: Always review the shipping address you provide before confirming your order. Mistakes such as a missing apartment number, incorrect postal code, or a misspelled street name are the most common causes of failed deliveries. Correcting these small details in advance saves time, money, and effort for both you and us.
Thank you once again for your understanding and cooperation. This small step ensures your order arrives safely and avoids further complications.
Would you like me to also draft a customer-friendly message template you could send directly to buyers who need to pay the redelivery fee?
Shipping & Delivery
When it comes to shipping and delivery, Archi Gifts is committed to providing a seamless experience for our customers. We understand the importance of receiving your items in a timely and secure manner, and we strive to exceed your expectations every step of the way.
Shipping Options
We offer a variety of shipping options to accommodate your needs. Whether you prefer standard shipping or expedited delivery, we have you covered. During the checkout process, you will be able to select the shipping method that best suits your requirements.
Processing Time
Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. We aim to ship all orders within 1-2 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, there may be slight delays in processing time. Rest assured, we will do our best to get your order to you as quickly as possible.
Shipping Time
The shipping time will depend on the shipping method you choose during checkout. Standard shipping typically takes between 5-7 business days, while expedited delivery can arrive within 2-3 business days. Please keep in mind that these are estimated delivery times and may vary depending on your location and any unforeseen circumstances that may arise during transit.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to your doorstep. Simply click on the provided link or enter the tracking number on our website to stay updated on the status of your delivery.
International Shipping
At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause and appreciate your understanding. We are constantly evaluating options to expand our shipping capabilities, so please check back in the future for updates.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method. During the checkout process, you will be able to view the shipping costs before finalizing your purchase. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your items.
Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete addresses. If you need to make any changes to your delivery address after placing an order, please contact our customer support team as soon as possible.
If you have any further questions or concerns regarding shipping and delivery, please don't hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience with Archi Gifts as smooth as possible.
Redelivery fee | Royal Mail
$6.00
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